Privacy Policies

Privacy Policy of DOMINICANIA, S.A.

At DOMINICANIA, S.A., we reaffirm our commitment to complying with all applicable privacy and data protection laws, with special attention to Article 44 of the Constitution of the Dominican Republic and its regulatory development through Law 172-13 on the Protection of Personal Data. This commitment reflects the value we place on the trust of our clients, partner entities, and others who share their personal information with us.

This Privacy Policy explains the information we collect, how we use it, how its use can improve your experience on our website and when receiving our services, with whom and for what purposes we may share such information, as well as the choices you can make regarding its use. We also describe the measures we take to protect the security of this information and how you can contact us regarding our privacy practices.

This policy applies to all personal information that DOMINICANIA, S.A. may collect:

through our products and services;
when you interact with us through web platforms; and
through our clients, suppliers, providers, and other partner entities.

Please review this Privacy Policy carefully. If you have any questions or concerns, you can contact us by writing to info@dominicania.com or sending a letter to: Carretera Verón, Punta Cana, Dominican Republic.

GENERAL PRINCIPLES FOR THE COLLECTION, USE, AND DISCLOSURE OF PERSONAL INFORMATION

As required by applicable law, whenever DOMINICANIA, S.A. collects personal data:

You will be properly and timely informed about the use of your data.
Your data will be collected for specific and legitimate purposes.
Only relevant, appropriate, and non-excessive information will be collected for the intended purposes.
The information will be processed consistently with the purpose for which it was originally collected or with the purpose you consented to.
Reasonable measures will be taken to ensure the information is reliable, accurate, complete, and, where appropriate, updated.
Your personal information will not be used for commercial communications without your express consent.
Appropriate measures will be adopted to ensure a high level of protection when data is shared with third parties or transferred to other countries, including within the corporate group itself.

Who is responsible for processing your data?

Responsible:DOMINICANIA, S.A.
RNC:132-556089
Address:Carretera Verón, Punta Cana, Dominican Republic
Email:info@dominicania.com

What personal information do we collect?

Personal data is that which identifies you or can be used to identify or contact you. We collect:

Information provided by you:

Contact information: name, company name, position, mailing address, email, phone number.
Additional information such as gender, age, date of birth, nationality, professional affiliations, registration number, use of our products, demographic data.
Comments, questions, requests, and orders.
Financial information for payment processing (credit cards, bank accounts, RNC).
Login data, including social media if applicable.
Personal preferences, such as communication channels and product interests.

Information automatically collected from your device:

Technical data from the device and browser: device type, IP, browser, operating system, unique identifier.
Interactions with the website and digital promotions: content viewed, links, opened emails, time and date.
Location data: we may access precise location (with prior authorization) or approximate location (by IP or postal code).

Cookies and similar technologies:

We use cookies to enhance your experience (see our Cookie Policy). These store your preferences, shopping cart, interests, etc.

Information from partner entities and third parties

We may receive personal information from partner entities, public or commercial sources, such as name, company, email, position. This information may be combined with that collected directly from you.

What are the purposes of using your data?

We may use your information to:

Develop and manage the relationship with you or partner entities:

Provide services and perform requested operations.
Send information about products, services, and promotions.
Provide a personalized experience.
Plan and operate in accordance with contractual relationships.

Communicate with you or your company:

Inform you about products or events.
Respond to customer service requests.
Invite you to satisfaction surveys.

Offer and improve websites, products, and services:

Tailor them to your interests and technology.
Improve security.
Develop new products or services.

Address legal matters:

Comply with legal and regulatory obligations.
Respond to fraud, rights violations, or misuse.
Protect your or third-party rights, safety, or property.

What is the legal basis for processing?

Contract execution: when processing is necessary to provide a contracted service.
Consent: when you have given your free, express, and informed approval.
Legal obligation: when we must comply with a legal norm.
Legitimate interest: to offer a secure, efficient, and personalized service, provided your rights do not override ours.

How long do we retain your data?

We will retain your data only for as long as necessary to fulfill the purposes for which they were collected. Afterwards, they will be blocked for the applicable legal prescription periods and deleted once those periods end.

When do we share your information?

We may share your information:

With contracted service providers, who will be required to process it in accordance with the law.
With partner entities, always under conditions consistent with this Policy.
To comply with legal obligations, respond to legal processes, prevent fraud, or protect rights.
With your consent.
In anonymized form for any legitimate purpose.

What are your rights?

You may exercise the following rights:

Access: Know if we are processing your data and access it.
Rectification: Correct inaccurate data.
Objection: Object when processing is based on legitimate interests.
Erasure: Request deletion of your data if legal conditions are met.
Restriction of processing: Request temporary blocking of your data while a claim is resolved.
Portability: Request the transfer of your data to another provider.
Not to be subject to automated decisions: Including profiling, if it significantly affects your rights.

You may exercise these rights by sending a request with a copy of your ID to info@dominicania.com.

What measures do we use to protect your data?

We use appropriate technical and organizational measures, reviewed periodically, to protect your data against unauthorized access or improper processing. These include physical and logical controls, as well as internal procedures for identity verification before disclosing information.

Policy modifications

This Policy may be modified at any time. Updated versions will be published on our website with proper notice when appropriate.

Links to other websites

If you access third-party sites through our links, DOMINICANIA, S.A. is not responsible for their privacy policies or cookie use.